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Cys Locker Room Club

Frequently Asked Questions

General

What is Cy's Locker Room Club?
Cy's Locker Room Club is our customer loyalty program that rewards our customers for shopping with Cy's Locker Room. Please go to the Cy's Locker Room Club page for more information regarding the Cy's Locker Room Club program.

Can I use my Cy's Locker Room Club card online?
Yes, but only if you are registered and logged onto your account at www.cyslockerroom.com. You can register your card here.

Do I need to be registered on your website to receive my Cy's Locker Room Club discount for online purchases?
Yes, to receive discounts and points online, you must be registered and logged onto your account at www.cyslockerroom.com. You can register your card here.

Can I use my Cy's Locker Room Club membership benefits anywhere else?
Yes, your Cy's Locker Room Club card will also be received at all LIDS and LIDS Locker Room locations, as well as lids.com. To receive points and discounts at lids.com, log into your account at lids.com using your Cy's Locker Room username and password.

Can the first discount be applied as soon as I purchase my membership to Cy's Locker Room Club?
The first discount can be applied after the first item purchased. If more than one product is being purchased, the highest priced item(s) is sold at full price while the rest of the items, when eligible, are discounted.

Do I have to have my Cy's Locker Room Club card with me to get my discounts in-store?
Yes. You must physically present the card when purchasing products in-store.

Can I use my Cy's Locker Room Club discount for items on sale?
Cy's Locker Room Club discounts can only be taken from the ticket price of items, or our permanently marked down products. The discount cannot be applied to any other sales promotions unless specifically noted in the promotion or discount.

Where do I enter my Cy's Locker Room Club ID number online?
When you create an account at www.cyslockerroom.com/MyAccount, it will ask if you are a Cy's Locker Room Club member. Click yes, and a box will pop up where you can enter in your Cy's Locker Room Club ID number. If you already registered online, sign on to your account here. Go to My Account, click Account Information on the left hand side, and you can add your Cy's Locker Room Club information there. You must be logged onto your account to receive any points or discounts for online purchases.

Does Cy's Locker Room sell or trade my personal information?
No, Cy's Locker Room will never sell or trade your personal information.

Can I share my Cy's Locker Room Club membership with family and friends?
No, Cy's Locker Room Club memberships cannot be shared.

Where can I go to update my profile?
You can update your profile by logging on here and clicking on Account Information on the left hand side of the page.

Do I have to be a Cy's Locker Room Club member to get the 10% off promotion for signing up for mobile texting?
No, you do not have to be a Cy's Locker Room Club member to get the 10% off promotion. All you have to do is text CYCLONES to 477493. You will then be sent a text with an offer for 10% off a single item. All you have to do is show the text message in store to be eligible for the discount! You can also opt-in this option at Cy's Locker Room store. Also, be sure to follow us on facebook for even more great offers!

Where can I find my Cy's Locker Room Club ID number?
Your Cy's Locker Room Club ID number is the 10-digit number that can be found at the back of your Cy's Locker Room Club card under the barcode.

What happens if I lose or misplace my Cy's Locker Room Club card?
If you lose or misplace your Cy's Locker Room Club card, please call our Customer Care Department and they can re-issue you another card.

If I forgot my Cy's Locker Room Club card on my last purchase, can I still get my discounts?
No. You must have your card at the time of purchase.

I forgot my Cy's Locker Room Club card. What do I do?
Currently, the only way you can get discounts in-store is to have the physical card in-hand when making the purchases.

Can I combine my Cy's Locker Room Club discounts with any other promotions?
The Cy's Locker Room Club discounts cannot be combined with any other promotions unless it is specifically noted within the promotion or discount. But even if discounts are not applicable, you still receive points on every purchase you make, so be sure to always show your card!

Who can I contact with questions or problems with the Cy's Locker Room Club program?
You can contact our Customer Care Department and they can address any questions or problems you may have.

If I want to make an online purchase from LIDS, do I also have to register my card on the lids.com website?
No. You may sign on to your Account at lids.com using the same username and password you use to sign on www.cyslockerroom.com. Remember: you have to be signed into your account to receive any Club points and discounts.

Club Levels

How do I know if I have reached Cy's Locker Room Club Pro status?
If your e-mail is registered at www.cyslockerroom.com, you will receive an e-mail regarding your status change. You can also see your status online when you log onto your account. Your status will also be printed on every store receipt. Otherwise, contact our Customer Care Department and they can inform you of your status.

How can I reach Cy's Locker Room Club Pro status?
To reach Cy's Locker Room Club Pro status, you must earn at least 300 points within your membership year. Visit the Benefits page for more information.

What is the Cy's Locker Room Club Semi-Pro level?
The Cy's Locker Room Club Semi-Pro level is a limited-time offer available for all members whose Pro status have expired and choose to renew their membership. In this level, members receive Pro level benefits and only need 150 points to resume to Pro status. Visit the Benefits page for more information on the Cy's Locker Room Club Semi-Pro level.

What is the difference between Cy's Locker Room Club Basic and Cy's Locker Room Club Pro?
Anyone who joins the Cy's Locker Room Club Program begins at the Cy's Locker Room Club Basic level. Any Cy's Locker Room Club member who earns 300 or more points during their membership will be automatically enrolled in the Cy's Locker Room Club Pro level. Cy's Locker Room Club Pro members earn even greater rewards and savings than Cy's Locker Room Club Basic members. These additional benefits include an extra 5% purchase savings on eligible items, priority access, and exclusive product offers. Visit the Benefits page to learn more about the difference between the Cy's Locker Room Club Basic and Cy's Locker Room Club Pro levels.

What if I reach Cy's Locker Room Club Pro near the end of my membership? Will I lose it at my annual membership?
All Cy's Locker Room Club Pro members will be eligible to join the Cy's Locker Room Club Semi-Pro Level when their membership expires and they renew their membership. At this level, members get to enjoy Pro level benefits for up to 90 days and only need 150 points to get back to Pro status. You can go to the Benefits page for more information on the Semi-Pro level membership.

Points

How can I earn Cy's Locker Room Club points?
You can earn Cy's Locker Room Club points for every purchase you make at Cy's Locker Room, LIDS or LIDS Locker Room stores, and online at www.cyslockerroom.com or lids.com. Cy's Locker Room Club members must be registered and logged onto their account on www.cyslockerroom.com to receive points and discounts. You can register your card here.

If I return a product that gave me reward points, will I still get to keep those points?
No. Those points will automatically deduct from your balance.

My last purchase did not add points to my Cy's Locker Room Club account. Why is that?
For in-store purchases, it takes at least one business day for the points to be added onto your account. For online purchases, points are added when the items ship. If you still have not received points after this time, you can call our Customer Care Department and they can help you with your account.

How are Cy's Locker Room Club points calculated?
You earn 1 point for every 1 dollar you spend at any Cy's Locker Room, LIDS or LIDS Locker Room stores and online at www.cyslockerroom.com or lids.com.

Can I still earn Cy's Locker Room Club points if I don't register online?
No. Currently, you must register and be logged onto your account at www.cyslockerroom.com to receive points for online purchases. You can register at here.

Do I earn points if I purchase gift cards?
No, points are only given to those redeeming the gift cards.

What happens to my points at the end of my membership?
All your points expire at the end of your membership. If you are at the Cy's Locker Room Club Pro level and renew your membership at (or before) expiration of your membership date, you will automatically be enrolled in our Semi-Pro level. Please go to the Benefits page for more information regarding our Cy's Locker Room Semi-Pro membership.

Can I earn points if I refer others to Cy's Locker Room Club?
At this time, you do not earn points for referring others to Cy's Locker Room Club.

Do my points expire?
Yes, your points expire at the end of your annual membership. If you are at the Cy's Locker Room Club Pro level and renew your membership at (or before) expiration of your membership date, you will automatically be enrolled in our Semi-Pro level. Please go to the Benefits page for more information regarding our Cy's Locker Room Semi-Pro membership.

If I forgot my Cy's Locker Room Club card on my last purchase, can I still get points?
No. You must have your Cy's Locker Room Club card in-hand when making your purchase.

Can I share my Cy's Locker Room Club points with another person?
No, Cy's Locker Room Club points cannot be shared.

I just became a Cy's Locker Room Club member. Can I receive points for prior purchases?
No, you cannot receive points for purchases prior to being a Cy's Locker Room Club member.

How can I check my Cy's Locker Room Club point balance?
You can see your point balance online if you registered your card at www.cyslockerroom.com. Point balances are also printed on all receipts. Lastly, you can call our Customer Care Department and they can give you your point balance.

How will I know when my membership, and therefore points, expires?
If you registered your e-mail addres at www.cyslockerroom.com, you will receive an e-mail. You will also receive notification on www.cyslockerroom.com when you sign on your account at www.cyslockerroom.com.

Are points rounded up or down to the nearest dollar?
The points follow standard rounding rules. For example, if your purchase is between $19.50 and $20.49, you would receive 20 points. If your purchase is between $20.50 and $21.49, you would receive 21 points.

When will I receive my points for purchases I make?
For in-store purchases, points are received one business day after the purchase is made. For online purchases, points will be received the when the item ships.

Enrollment

How do I become a Cy's Locker Room Club member?
You can sign up to become a Cy's Locker Room Club member at Cy's Locker Room store, online, or by contacting our Customer Care Department.

How long does my Cy's Locker Room Club membership last?
All Cy's Locker Room Club memberships are good for one year from date of purchase.

Can I renew my Cy's Locker Room Club membership online?
Yes! You can go to here to renew your membership.

How much does it cost to join Cy's Locker Room Club?
It only costs $5.00 to join Cy's Locker Room Club! Benefits will begin after the first item purchase.

How do I register my Cy's Locker Room Club membership online?
You can register your account here. It will ask for your Cy's Locker Room Club card number and your personal information. If you already have a profile online, sign on to your profile, and click on Account Information on the left hand side of the page under My Account. You can enter your Cy's Locker Room Club membership information there. The first time you register online at www.cyslockerroom.com, you will receive 25 points for FREE as a thank you from us!

Who can join Cy's Locker Room Club?
Anyone can join Cy's Locker Room Club*!

*Customers under the age of 18 may not enroll in Cy's Locker Room Club in the state of Maine.

Can I enroll if I do not live in the U.S.?
The Cy's Locker Room Club program is only available to those who live in the U.S., Canada, and Puerto Rico.

I enrolled to become a Cy's Locker Room Club member online/over the phone. How long will it take to receive my card?
You should receive your card within 5-7 business days.